POPIA Compliance Notice

1. Who We Are (Responsible Party)

Beck Estates, trading as Beck Estates — Powered by Real Estate Services, is the responsible party for personal information collected through our website, offices, and agents. We are a registered estate agency operating under Real Estate Services under the Property Practitioners Regulatory Authority (PPRA).

• Trading Name: Beck Estates - Powered by Real Estate Services
• Website: beckestates.co.za
• Email: admin@beckestates.co.za
• Phone: 010 017 0603
• PPRA Registration: 202514012400000

2. What Personal Information We Collect

We may collect the following categories of personal information:

• Full name, identity number or passport number
• Contact details: phone number, email address, physical address
• Financial information relevant to property transactions (bond pre-approval, income, etc.)
• Property preferences, enquiries, and viewing history
• Website usage data (IP address, browser type, pages visited)
• Communications with our agents (calls, WhatsApp, emails)

3. Purpose of Processing

We collect and process your personal information only for lawful purposes, including:

• Responding to property enquiries and matching you with suitable listings
• Arranging property viewings and facilitating transactions
• Sending you relevant property listings and market updates (where you have consented)
• Complying with legal and regulatory obligations (PPRA, FICA, NCA)
• Improving our website and services
• Managing our client and agent relationships

4. Lawful Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given us explicit consent to contact you or send marketing material.
• Contractual necessity: Where processing is required to fulfil a mandate or property transaction agreement.
• Legitimate interest: For canvassing and direct marketing of property services, subject to your right to opt out (Section 69 of POPIA).
• Legal obligation: Where processing is required by law (e.g., FICA compliance).

5. Direct Marketing & Canvassing

If you wish to opt out of direct marketing communications, you may:

• Email us at admin@beckestates.co.za with the subject line "OPT OUT"
• Call us on 010 017 0603
• Reply "STOP" to any SMS or WhatsApp marketing message

Once you have opted out, we will add your details to our Do Not Contact (DNC) Register and will not contact you again for marketing purposes.

6. Sharing of Personal Information

We do not sell your personal information. We may share it with:

• Our registered agents and staff involved in your transaction
• Bond originators or attorneys with your consent
• The Deeds Office and relevant regulatory bodies as required by law
• Our technology service providers (e.g., website hosting, email systems) under data processing agreements

7. Retention of Information

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Personal information is deleted upon a valid deletion request, subject to any legal retention obligations (typically 5 years for property transaction records).

8. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate personal information
• Request deletion of your personal information (subject to legal obligations)
• Object to processing, including direct marketing
• Lodge a complaint with the Information Regulator of South Africa

9. Information Regulator

If you believe we have not handled your personal information correctly, you may contact the Information Regulator:

• Website: www.justice.gov.za/inforeg
• Email: inforeg@justice.gov.za
• Phone: 010 023 5207

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption and our agent portal uses secure session management.

11. Changes to This Notice

We may update this notice from time to time. The current version will always be available on our website with the effective date shown at the top of this page.

12. Contact Our Information Officer

For any POPIA-related queries, requests, or complaints, please contact our designated Information Officer: